If an official travel ban (closed borders) or official classification as a risk area applies, there are no cancellation fees for you. Also you will receive a full refund of the deposit you have paid.
Guests may check in from 3:00 p.m. If the booked room is ready before that time you can occupy the room as soon as it is available.
On the day of departure we ask you to leave your room by 10:30 a.m. Please let us know if you will not be here for dinner (until 8:30 p.m.) on your day of arrival and if you will arrive later. Let us know if you are arriving by train. We can pick you up for free at Fortezza station.
Your dog needs a holiday too. Please understand however that access to dining rooms, communal areas, wellness and garden areas is not allowed. € 35.00 per day without food!
Please let us know in advance if you want to bring your dog to the breakfast or dining table.
General cancellation policy: